At Athlyss, we prioritize your satisfaction and want you to enjoy shopping with confidence. We understand the challenges of online shopping, and we’re here to provide exceptional service to ensure you’re always delighted with your purchases!
Athlyss will accept returns or exchanges for items purchased from our website within 30 days of purchase under the following conditions:
Exclusions:
Certain items cannot be returned, including:
Documentation Required:
To process a return, we may require proof of purchase (e.g., order confirmation email) with your order number.
For all returns or exchanges, please contact info@athlyss.com with your order number and reason for the return or exchange. Our team will assist you in accordance with the policy outlined here.
If you’d like to exchange an item, please contact us at info@athlyss.com with your order number and reason for the exchange. Our team will handle your request promptly.
You are responsible for covering the cost of return shipping.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will notify you via email about the approval or rejection status of your refund. If approved, your refund will be processed, and the credit will be applied to your original payment method.
Late or Missing Refunds:
Refunds typically take 2-3 business days to process between financial institutions. If you haven’t received your refund after this time frame, please email us at info@athlyss.com so we can investigate further.
For items marked as gifts at purchase and shipped directly to you, returns will be processed as a gift credit for the item’s value. Once we receive the returned item, we will email you a digital gift certificate.
If you receive a damaged or defective item, please contact us at info@athlyss.com within 48 hours of delivery.
When reviewing claims, we utilize timestamp information from the carrier’s tracking link and delivery confirmation. Failure to report damage within this period may result in the claim being denied.
Your feedback is invaluable to us. Please email us at info@athlyss.com with any questions, concerns, or suggestions. We take your input seriously and continuously strive to improve your shopping experience.